Returns and Refunds

Get your questions about returns, whether you qualify and the process for sending an item back to us, all answered here. 

If you don't want to read through the information below and are just looking for a link to Veynd's returns portal, here it is: visit our returns portal.

 

Can I return my items?

To be eligible for a return, the item(s) must be unused, unworn, and in the same condition as when you received them.

If you're returning your entire order, you must also include any free gifts inside your order, e.g. the complimentary bag must be returned if you're returning every product that you purchased.

The return must be initiated within 30 days from the date of delivery.

The item(s) must be accompanied by the original tags and packaging.

 

Are there any items that I cannot return?

We do not accept returns for items that have been personalized, customized, or altered specifically for you.

Underwear, socks, swimwear, bottles, and final sale items are non-returnable for hygiene and clearance reasons respectively.

Please note that if the swing tag has been removed from the product, or the swing tag is damaged, it won’t be accepted as a return and a refund will not be processed.

 

How do I return an item?

To initiate a return, please visit our returns portal and follow the instructions in the Returns section of your Customer Account.

You will need your order number and zip code to start the return process.

 

What about free gifts? Do I have to return those?

If you're returning your entire order, you must also include any free gifts inside your order.

Therefore as an example, a complimentary bag given free with your order must be returned if you're returning every product that you purchased.

If you're not returning everything, you may keep the bag. It's on us.

 

Are Returns free?

United States of America (USA)
Yes.

You must initiate the return through our returns portal here within 30 days of delivery, otherwise it is not eligible to be returned.

Rest of the World
No.

Please process through our returns portal here. You will be responsible for the payment and shipping of the return. Veynd are not responsible for the loss of packages. Please retain proof of postage.

You must initiate the return within 30 days of delivery, otherwise it is not eligible to be returned.

 

How long will it take for me to receive my refund?

Refunds will be actioned as soon as possible from the date we receive your order back to our warehouse and have inspected and approved the returned item(s)

Refunds will be issued to the original payment method used for the purchase.

Please note it can take up to an additional five (5) working days for your refund to appear in your account, once processed.

 

Can I exchange an item?

We do not offer direct exchanges.

If you wish to exchange an item, you will need to initiate a return as outlined above and place a new order for the desired item.

 

Can I return my item if it's damaged?

If you receive a damaged or defective item, you can process a return in our returns portal, detailing this as your reason for return.

We will ask you to provide photographs of the damage or defect when you start the return. 

We will assist you in resolving the issue by either providing a replacement or issuing a refund.

We ask you to notify us of the damaged or defective item within seven (7) calendar days of receiving your order. Beyond this timeframe, your item won’t be eligible for a return or replacement.

You can contact our customer support team if you wish to discuss any damaged products: support@veynd.com